refund policy:
 * Eligibility:
   * Refund requests must be submitted within 15 days of the donation date.
   * Refunds will only be considered for donations made in error, such as a duplicate transaction or an incorrect amount.
   * Refunds will not be granted for donations that have already been used for their designated purpose.
 * How to Request a Refund:
   * To request a refund, please contact us at [Your NGO's Contact Information] with your name, donation date, donation amount, and reason for the refund request.
   * You will be required to provide your donation receipt or other proof of payment.
 * Refund Process:
   * All refund requests will be reviewed on a case-by-case basis.
   * If your refund request is approved, we will process the refund within 10 business days.
   * Refunds will be issued to the original payment method.
 * Exceptions:
   * Donations designated for specific projects or campaigns may not be eligible for refunds.
   * In cases of suspected fraud, we reserve the right to withhold or deny refunds.